Long-Term Care Facilities
Healthlink Diagnostic Laboratories offers specialized laboratory services tailored to the Long-Term Care market, including Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), Independent Living Facilities (ILF), and Continuing Care Retirement Communities (CCRC). We understand the unique needs of LTC facilities and can deliver the timely, accurate lab results required by them to care for their residents. We take pride in building close relationships with our facilities - our team is an extension of your team.
Our dedicated account managers provide personalized service that you will experience from day one and beyond. Together, we will work with your facility to address any issues you are facing and develop custom solutions to help improve your current laboratory experience. We maintain long-term partnerships with our LTC clients and share their excitement in achieving excellent surveys and providing quality care to their residents.
24/7/365 LAB SERVICES
Healthlink offers timely, accurate lab results 24 hours/day, 7 days/week, 365 days/year so your facility will always be able to get the lab results it needs, whenever your patients need them. Most tests are reported the same day of collection, and STAT testing is always available with a 4 hour turnaround time in most cases (conditions permitting) through our network of contracted STAT hospitals.
DESIGNATED, EXPERIENCED PHLEBOTOMISTS
Your phlebotomist will draw your residents according to your schedule. Our certified phlebotomists are Level 2 Background Check cleared, have many years of experience drawing elderly patients, and are extensively trained in specimen collection and handling. This reduces the possibility of unperformed tests and unnecessary recollects.
PERSONAL ACCOUNT MANAGERS AND CUSTOMER SUPPORT
Your facility will have a dedicated account manager that will take care of all your laboratory-related needs. They will be your sole point of contact to answer any questions or concerns that you may have. No more 15 minute phone call hold times or being bounced around from one department to another (only to get hung up on). The account manager will always be available to your facility and provide In-Service Trainings at your request. At Healthlink, we pride ourselves on our caring, dedicated account managers - consider them a part of your facility’s team.
CONVENIENT ORDERING AND RESULT REPORTING
Healthlink lab orders can be placed through our Online Portal or Paper Requisitions depending on your preference. Lab results are reported to your facility via the method of your choice, which includes: Fax, Online Portal, and EHR Interface. Healthlink is integrated with leading long-term care EHR providers, such as PointClickCare, ensuring lab results are transmitted directly into your resident’s charts. In addition, your team has the ability to view cumulative lab reports via the Online Portal in order to monitor result levels over time.
CUSTOMIZED SERVICE AND SOLUTIONS
We strive to meet all the needs of our clients in order to help them provide quality care to their residents while also making their jobs a bit easier. We will work together with your team to understand your laboratory concerns and develop custom solutions to address them in a timely manner. That may take the form of standing order management, customized critical values for specific lab tests or any other services within our capabilities.